Privacy Policy & Terms of Use

1. Who is responsible for this App

VetPaw is developed and published by Tymora ("the Developer", tymora.co). VetPaw is a tool provided to veterinary clinics and independent veterinarians; the clinic (the person or organization using the App) decides what patient and owner information to enter, and is responsible — as with any paper or digital patient record — for complying with the data-protection and confidentiality rules that apply to them locally.

2. What data the App collects, and why

To provide the App's core functionality, VetPaw collects and stores:

• Account information — the clinic name, veterinarian name, and the credentials used to sign in (e.g. email address), so you can securely access your data from any device.
• Patient and owner records — pet names, species and breed, owner names and phone numbers, appointment history, service and payment history, allergy and health notes, vaccine records, body-map annotations, and any photos or documents you choose to attach.
• Financial records you enter for your own clinic's bookkeeping — income, expenses and outstanding balances.
• Basic technical data needed to operate the App reliably (for example, error logs), collected through our cloud infrastructure provider. This does not include advertising identifiers, and is never used to build an advertising profile.

We collect only what is needed to run the App and provide support. We do not sell this data, and we do not share it with advertisers or data brokers.

3. How your data is stored and secured

VetPaw stores your data using Google Firebase (Google Cloud's application platform, covering authentication and cloud database services). Your data is encrypted in transit (TLS) between your device and our servers, and encrypted at rest on Google Cloud's infrastructure. Access to your clinic's data is restricted to your authenticated account through security rules enforced on the server; the Developer does not browse or use individual clinics' patient data other than as needed to provide support you request, or to keep the service running securely.

Because your data lives in the cloud rather than only on one device, it survives a lost, damaged, or replaced phone — as long as you can sign back in to your account.

4. Backups and PDF exports

In addition to cloud storage, VetPaw lets you create a local backup file (optionally password-protected) and generate PDF reports for a client. When you save or share one of these files, the App hands it to your device's own "Share" or "Save" screen (for example, to save it to Google Drive, send it via WhatsApp, or print it) — you choose the destination each time.

5. Subscription and in-app purchases (Google Play Billing / Stripe)

VetPaw offers a free tier with a limited number of patient records; an optional subscription (billed monthly or annually) unlocks unlimited patient records, PDF exports, and WhatsApp/SMS reminder shortcuts. The price is shown in the App before you subscribe; the subscription renews automatically each period until cancelled, effective at the end of the current period, and unused time is not refunded except where required by law. On Android, purchases are processed entirely by Google Play Billing: Google handles your payment details and shares with the App only the confirmation that a subscription is active, and you can cancel at any time in Google Play (Subscriptions). On the web, purchases are processed by Stripe: Stripe handles your payment details and shares with the App only the confirmation that a subscription is active, and you can cancel at any time from Settings › License › Manage or cancel subscription, which opens Stripe's own billing portal. Either way, no patient data is included in, or affected by, this transaction. Refunds are handled under the relevant processor's own refund policy — see Google's Privacy Policy or Stripe's Privacy Policy for how each handles payment information.

6. Analytics, advertising and tracking

VetPaw does not show ads, and does not use advertising identifiers or advertising SDKs of any kind. We do not sell or share your data with data brokers or advertisers. We may use privacy-preserving, aggregated crash and performance reporting through our cloud infrastructure provider solely to detect and fix bugs — this data is not used to build a profile of you or your clinic and is not shared with third parties for marketing purposes.

7. Permissions the App requests

VetPaw may request access to your device's storage or camera (to attach photos to a patient record), notifications (to remind you of upcoming appointments and vaccines), and network access (required to sync your data with your account). These permissions are used solely to provide the corresponding in-app feature and are never used to collect or transmit data beyond what this policy describes.

8. Children's privacy

VetPaw is a professional tool intended for use by veterinarians and clinic staff, not by children. It is not directed at, and does not knowingly collect any information from, children under 13 (or the relevant age of digital consent in your country).

9. Data retention, your rights, and account deletion

You can delete individual patient or appointment records at any time from within the App. You can request deletion of your entire account and all associated data at any time by emailing privacy@tymora.co from your account's registered email address.

We will delete your account data from our production systems within 30 days of a verified request, except where we are required to retain certain records (for example, billing records) for a longer period to comply with applicable law. Depending on your country, you may also have the right to request a copy of your data (portability) or to correct inaccurate data; contact us using the details above to exercise these rights.

10. Your responsibility for your account

You are responsible for keeping your account credentials confidential, and for anyone you allow to access a signed-in device. The App does not provide medical, veterinary-diagnostic, or other professional advice; allergy, health and body-map fields are simply notes you record, and any decision about a service, procedure or treatment remains your professional responsibility.

11. Disclaimer of warranties

The App is provided "as is" and "as available". The Developer makes no warranty of any kind, express or implied, and does not guarantee that the App will be uninterrupted, error-free, free of data loss, or fit for a particular purpose.

12. Limitation of liability

To the maximum extent permitted by applicable law, the Developer shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the App — including loss of profit, loss of data, loss of business, or loss of reputation — even if advised of the possibility of such damages. Where liability cannot be excluded by law, it is limited to the amount you paid for the App in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under mandatory law, including consumer-protection rights that apply in your country.

13. Third-party platforms, service interruptions and store removal

The App depends on third-party platforms (for example Google Play, Apple's App Store, Google Firebase/Cloud, and your device's operating system). The Developer is not responsible for damage resulting from changes to those platforms' policies, from the removal of the App from any store, from operating-system updates, or from service interruptions affecting the App's operation or availability.

14. International data transfers

Because VetPaw runs on Google Cloud infrastructure, your data may be processed and stored on servers located outside your own country. Google maintains industry-standard safeguards (including standard contractual clauses where applicable) for such transfers. See Google's Privacy Policy for further detail on Google Cloud's data-handling practices.

15. Changes to this policy and terms

If this policy or these terms change, this page will be updated and the "Last updated" date above will change accordingly. We will not silently expand what data is collected or how it is used without updating this notice.